Shipping and return

Included in online shop prices

Delivery in South Africa 

Free for minimum R500 Order. Delivery to main towns and city centres will take 2 – 3 working days in South Africa.  Outlying areas 3 – 5 working days. We deliver door to door via our chosen courier service.

 

International Shipping

We offer worldwide shipping and this is calculated at checkout. The client is responsible for all import duties and customs tax in their respective country. International order delivery will take between 5 and 21 working days.

 

Tracking

All purchases are dispatched with a tracking number which will be communicated to you.

 

Packaging

Your purchase will arrive with protective, but simple packaging to avoid wasteful paper and plastic use. If you would prefer personalised gift packaging please tick the box before receiving your final quote. This comes at an extra cost. 

 

Any questions about shipping or packaging please contact us on +27 21 448 4886 or at info@africanjacquard.com

 

REFUNDS AND RETURNS

Items may be returned within 15 days from date of purchase as long as the product is still in its original packaging. If you wish to exchange the product, we shall endeavour to provide you with the requested item subject to availability. If you require a refund, this will be issued to you 30 days from date of purchase. Cancellation of any orders will attract a 10% administration charge.

Kindly note that shipping costs are non-refundable.

If there are any complaints due to defects or unsatisfactory goods, please send us a clear photograph and/or a description of the problem and we will take it under consideration. Please note that it is your responsibility for the safe delivery of defect/unwanted items. Defect items must be returned to us within 14 days and a full refund will be issued after inspection, alternatively you are welcome to choose a difference product to the value of the original purchase.

 

THIRD PARTIES

For our clients who prefer to shop in store, we have provided you with names and locations of third party agents. Online prices and merchant prices may vary. Please send us a mail for more information.