DELIVERY IN SOUTH AFRICA 

We deliver door to door via our chosen courier service, and offer the following flat rates:

  • Delivery within South Africa is R150. Delivery time is 2-3working days, and 3-5 working days to outlying areas.
  • Orders over R2500 will qualify for free shipping.

INTERNATIONAL SHIPPING

We offer worldwide shipping. All orders are shipped via Fedex and delivery time is 5-7 working days. We offer the following flat rates: 

Europe:

  • 0-2kg: €26
  • 2,5-5kg: €35
  • 5,5-10kg: €52

All other countries

  • 0-2kg: $30
  • 2,5-5kg: $40
  • 5,5-10kg: $60

Please note: International prices are exclusive of South African Vat and most countries will charge import taxes and duties on parcels entering from another country. African Jacquard is not responsible for any of these additional customs costs, and it is the customer’s responsibility to pay any customs costs applied by customs in your respective country.

TRACKING

All orders are dispatched with a tracking number which will be communicated to you.

PACKAGING

Your order will be shipped with protective, but simple packaging to avoid wasteful paper and plastic use.

Any questions about shipping or packaging please contact us on +27 21 448 4886 or at info@africanjacquard.com

REFUNDS AND RETURNS

Items may be returned within 15 days from date of purchase as long as the product is still in its original packaging. If you wish to exchange the product, we shall endeavour to provide you with the requested item subject to availability. If you require a refund, this will be issued to you within 30 days from date of purchase. 

Kindly note that shipping costs are non-refundable.

If there are any complaints due to defects or unsatisfactory goods, please send us a clear photograph and/or a description of the problem and we will take it under consideration. Please note that it is your responsibility for the safe delivery of defect/unwanted items. Defect items must be returned to us within 14 days and a full refund will be issued after inspection, alternatively you are welcome to choose a difference product to the value of the original purchase.

THIRD PARTIES

For our clients who prefer to shop in store, we have provided you with the names and locations of third party retailers. Online prices and merchant prices may vary. Please send us a mail for more information2