African Jacquard is part of the Tristan Group Pty. Ltd.. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?

Our company collects the following data:

  • First name and surname
  • Billing and delivery address
  • Payment details
  • Email address
  • Phone number
  • IP address

When do we collect data and for what purposes?

You directly provide African Jacquard with most of the collected data. We collect and process data during following events:

Website visits – We are using analytical tools and cookies to evaluate and improve your experience on our website. A cookie is a small text file that is stored in your browser. These help us collect information like the number of people visiting our website, on what device and using which browser. We collect this information so that we can analyse it and improve our site. 

Customer service – When you contact us in any way, through phone, email, contact forms or a meeting in person, we store the personal information you provide us with. This enables us to respond to your requests, provide good customer service when you need it and send regular updates about our company in the form of newsletters, which you can opt out from at any time. The type of personal information we usually collect is name, email, phone number and address. 

Newsletter – When you subscribe to African Jacquard’s newsletter online or by contacting our team, we collect your name, surname and email address. You can opt out from your newsletter subscription at any time through a link in the email’s footer.

Store – When you buy from us online or through our sales team, we collect the personal information needed to process your order. The information needed is first name, surname, address, phone number, email address and payment details. When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.Trade fairs – If you request information about us and our products at a trade fair, we collect your name, email, phone number and address. This enables us to respond to your requests and provide great customer service. We will also send regular updates about our company in the form of newsletters.

How do we store your data?

African Jacquard securely stores your data at [enter the location and describe security precautions taken].

Our Company will keep your [enter type of data] for [enter time period]. Once this time period has expired, we will delete your data by [enter how you delete users’ data].

Marketing

African Jacquard would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send an email to bonjour@africanjacquard.com.

What are your data protection rights?

African Jacquard would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request African Jacquard for copies of your personal data. 

The right to rectification – You have the right to request that African Jacquard correct any information you believe is inaccurate. You also have the right to request African Jacquard to complete the information you believe is incomplete.

The right to erasure – You have the right to request that African Jacquard erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that African Jacquard restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to African Jacquard’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that African Jacquard transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer:

Name: Christine Daron

Email: christine@africanjacquard.com

Phone number: +27 83 797 2198

Mailing address: 7 Woodlands Road, Woodstock, 7925 Cape Town, South Africa.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

African Jacquard uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Saving products added to your favourite list or cart
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The African Jacquard website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 April 2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer.

Name: Christine Daron

Email: christine@africanjacquard.com

Phone number: +27 83 797 2198

Mailing address: 7 Woodlands Road, Woodstock, 7925 Cape Town, South Africa.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that African Jacquard has not addressed your concern in a satisfactory manner, you may contact your national Data Protection Authority (DPA).