DELIVERY IN SOUTH AFRICA
We deliver door to door via our chosen courier service, and offer the following flat rates:
- Delivery within South Africa is R150. Delivery time is 2-3working days, and 3-5 working days to outlying areas.
- Orders over R3000 will qualify for free shipping.
INTERNATIONAL DELIVERY
We offer FREE international shipping. All orders are shipped via Fedex and delivery time is 5-7 working days.
INTERNATIONAL DUTIES & TAXES:
All international prices are shown exclusive of South African VAT. Please note that most countries charge import duties and taxes on parcels arriving from abroad. These fees are not included in your order total and are the responsibility of the customer.
For customers in the United States, please be aware that a recent tariff implementation has introduced a 30% duty on textiles imported from South Africa. This duty will be collected by U.S. customs upon entry and is payable by the customer.
For customers based in the UK and certain European countries, a +-12% duty on textiles imported from South Africa is implemented.
Please note Fedex charges a $15/EUR15 admin clearance fee.
TRACKING
All orders are dispatched with a tracking number which will be communicated to you.
PACKAGING
Your order will be shipped with protective, but simple packaging to avoid wasteful paper and plastic use.
REFUNDS AND RETURNS (South Africa only)
Items may be returned within 30 days from date of purchase as long as the product is still in its original condition. If you wish to exchange the product, we shall endeavor to provide you with the requested item subject to availability. If you require a refund, this will be issued to you within 30 days from date of purchase.
Kindly note that shipping costs are non-refundable and customers are responsible for the costs of returning the items, as well as the cost of resending in the event of an exchange. Unfortunately we do not accept international returns and exchanges.
If there are any complaints due to defects or unsatisfactory goods, please send us a clear photograph and/or a description of the problem and we will take it under consideration. Defect items must be communicated with us within 7 days. Once a default is confirmed we will arrange for collection of the default item, and a full refund will be issued., or we will resend the item.