Privacy Policy

African Jacquard is part of the Tristan Group Pty. Ltd.. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?

Our company collects the following data:

  • First name and surname
  • Billing and delivery address
  • Payment details
  • Email address
  • Phone number
  • IP address

When do we collect data and for what purposes?

You directly provide African Jacquard with most of the collected data. We collect and process data during following events:

Website visits – We are using analytical tools and cookies to evaluate and improve your experience on our website. A cookie is a small text file that is stored in your browser. These help us collect information like the number of people visiting our website, on what device and using which browser. We collect this information so that we can analyse it and improve our site. 

Customer service – When you contact us in any way, through phone, email, contact forms or a meeting in person, we store the personal information you provide us with. This enables us to respond to your requests, provide good customer service when you need it and send regular updates about our company in the form of newsletters, which you can opt out from at any time. The type of personal information we usually collect is name, email, phone number and address. 

Newsletter – When you subscribe to African Jacquard’s newsletter online or by contacting our team, we collect your name, surname and email address. You can opt out from your newsletter subscription at any time through a link in the email’s footer.

Store – When you buy from us online or through our sales team, we collect the personal information needed to process your order. The information needed is first name, surname, address, phone number, email address and payment details. When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.Trade fairs – If you request information about us and our products at a trade fair, we collect your name, email, phone number and address. This enables us to respond to your requests and provide great customer service. We will also send regular updates about our company in the form of newsletters.

How do we store your data?

African Jacquard securely stores your data at 7 Woodlands Road, Cape Town, 7925, South Africa.

Our Company will not keep your data any longer than is necessary for achieving the purpose for which the information was collected or subsequently processed unless:

• Retention of the record is required or authorised by law

• The responsible party reasonably requires the record for lawful purposes related to its functions or activities

• Retention of the record is required by a contract

Marketing

African Jacquard would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send an email to bonjour@africanjacquard.com.

What are your data protection rights?

African Jacquard would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request African Jacquard for copies of your personal data. We will need a copy of your ID document to confirm your identity before providing details of your personal information. A legally allowable fee might apply to such a request.

The right to rectification – You have the right to request that African Jacquard correct any information you believe is inaccurate. You also have the right to request African Jacquard to complete the information you believe is incomplete. We will need a copy of your ID document to confirm your identity before correcting the details of your personal information

The right to change personal information and removal of data – You have the right to request that African Jacquard remove your personal data from their database if the request complies with all authorised laws.

The right to restrict processing – Your information can only be processed by African Jacquard for the purpose it has been collected as consented by you and cannot be processed for any other purpose without your consent.

The right to disclose information to third parties – African Jacquard may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act. We may disclose your information: • Where we have a duty or a right to disclose in terms of law or industry codes • Where we believe it is necessary to protect our rights African Jacquard cannot transfer your personal information to third parties (excluding the above) without your consent

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer. For all requests, your ID number is required for verification and there might be a legally allowable fee applicable.

Name: Donna Allin

Email: donna@africanjacquard.com

Phone number: +27 79 066 6710

Mailing address: 7 Woodlands Road, Woodstock, 7925 Cape Town, South Africa.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

African Jacquard uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Saving products added to your favourite list or cart
  • Understanding how you use our website

Types of cookies

There are different types of cookies saving different information and for different periods. Period cookies are deleted at the end of a web session, while persistent cookies have a pre-determined expiry date and will appear until the expiry date is reached.

Purpose of cookie data collection

Cookies are not used for a purpose other than the one for which the identifier was specifically intended for collection.

Consent for collecting personal data

African Jacquard does not use the information collected via cookies for Direct Marketing or for transferring information to third parties for advertising purposes.

Privacy policies of other websites

The African Jacquard website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 July 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer.

Name: Donna Allin

Email: donna@africanjacquard.com

Phone number: +27 79 066 710

Mailing address: 7 Woodlands Road, Woodstock, 7925 Cape Town, South Africa.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that African Jacquard has not addressed your concern in a satisfactory manner, you may contact your national Data Protection Authority (DPA).

Name: Donna Allin

Email: donna@africanjacquard.com

Phone number: +27 79 066 6710

Mailing address: 7 Woodlands Road, Woodstock, 7925 Cape Town, South Africa.