Shipping and returns

DELIVERY IN SOUTH AFRICA 

We deliver door to door via our chosen courier service, and offer the following flat rates:

  • Delivery within South Africa is R150. Delivery time is 2-3working days, and 3-5 working days to outlying areas.
  • Orders over R2500 will qualify for free shipping.

INTERNATIONAL DELIVERY

Please note: International prices are exclusive of South African Vat and most countries will charge import taxes and duties on parcels entering from another country. 
 
We use Fedex for international courier, and they charge an admin clearance fee of about $15 / EUR 15. Unfortunately we do not accept international returns and exchanges.
 
We offer worldwide shipping. All orders are shipped via Fedex and delivery time is 5-7 working days. We offer the following flat rates: 

Europe:

  • 0-2kg: €30
  • 2,5-5kg: €43
  • 5,5-10kg: €69

United Kingdom:

  • 0-2kg: £27
  • 2,5-5kg: £38
  • 5,5-10kg: £61

All other countries

  • 0-2kg: $35
  • 2,5-5kg: $50
  • 5,5-10kg: $80

TRACKING

All orders are dispatched with a tracking number which will be communicated to you.

PACKAGING

Your order will be shipped with protective, but simple packaging to avoid wasteful paper and plastic use.

REFUNDS AND RETURNS

Items may be returned within 30 days from date of purchase as long as the product is still in its original condition. If you wish to exchange the product, we shall endeavor to provide you with the requested item subject to availability. If you require a refund, this will be issued to you within 30 days from date of purchase. 

Kindly note that shipping costs are non-refundable and customers are responsible for the costs of returning the items, as well as the cost of resending in the event of an exchange. Unfortunately we do not accept international returns and exchanges.

If there are any complaints due to defects or unsatisfactory goods, please send us a clear photograph and/or a description of the problem and we will take it under consideration.  Defect items must be communicated with us within 7 days. Once a default is confirmed we will arrange for collection of the default item, and a full refund will be issued., or we will resend the item.