Customer Service

Terms & Conditions and Legal Information

Manufacture

African Jacquard provides you with a unique range of locally woven products. The use of natural fibres in our products may result in slight weave and manufacturing irregularities.

We have made every effort to ensure that colours depicted for products on our website match the actual product. There may be colour variations due to screen resolutions or lighting.

Composed of 100% cotton, shrinkage of 5-7% may occur after the first wash.

Care

We recommend that products are washed separately for the first time at 60°c. Shrinkage of 5-7% may occur due to the use of natural fibres. These will naturally expand making the product softer and more absorbent with washing. We advise to wash products as soon as possible in order to avoid stains. Powder detergent should be completely dissolved in water and not applied directly to the material. Beware of detergent containing blueing agents or whiteners as they may modify colours.

When drying, avoid direct sunlight as this may affect the intensity of colours.

Shipping

Your purchase will arrive beautifully packaged, ready to be gifted or unwrapped by yourself. Shipping is included in online shopping. All purchases are dispatched with a tracking number which will be communicated to you.

For any wholesale or trade orders, please contact us directly on info@africanjacquard.com.

Refunds and Returns

If you are no longer content with your purchase, you are welcome to return the item to us as long as it is in the original packaging and is unused, within 15 days from the date of purchase. If you wish to exchange the product, we shall endeavour to provide you with the requested item subject to availability. If you require a refund, this will be issued to you 30 days from date of purchase. Cancellation of any orders will attract a 10% administration charge. Kindly note that shipping costs are non-refundable.

If there are any complaints due to defect or unsatisfactory goods, please send us a clear photograph and, or a description of the problem and we will take it from there. Please note that it is your responsibility for the safe delivery of defect/ unwanted items. Defect items must be returned to us within 14 days and a full refund will be issued after inspection, alternatively you are welcome to choose a difference product to the value of the purchase.

Third Parties

For our clients who prefer to shop in store, we have provided you with names and locations of third party agents. Online prices and merchant prices may vary.

Online Payments

All credit card payments are processed by PayGenius. Card holders may read more about this merchant here: paygenius.co.za

Wholesale

For wholesale or trade pricing, please contact us directly at info@africanjacquard.com

Updating Terms and Conditions

We are able to update our current Terms and Conditions without prior notice. It is up to you to check these periodically. By proceeding with our internet site implies that you abide by these Terms and Conditions.